Privacy policy

The privacy of our users is very important therefore all personal information that you provide us will be processed in accordance with this Security & Privacy Policy which establishes how we use and protect all personal information that you provide when you use our website https://www.one-store.shop (hereinafter the "Site"), including the -Community section of the Site (when specifically referenced, the “One Store Community”). If you have any questions about this policy or if you do not agree with it, please contact our Data Protection Officer via email at the following address: info@one-store.shop .

We reserve the right to modify this Security & Privacy Policy at any time by updating this page. We recommend that you revisit this page occasionally in order to review this Information to ensure that you agree with the modifications made. This revision of the Security & Privacy Policy is effective as of May 25th, 2018.

What personal data do we collect?

If you register for an account with us, we can offer you additional services. When you register and purchase products on the Site, we collect and use the following information:

• When you purchase products on the Site, certain portions of your credit card details (cardholder’s name, expiry date, first 6 and last 4 digits of your credit card number) are collected and stored; this data is kept for a period of 30 days following receipt of the product, then archived for a period of thirteen (13) months (15 months if the card is a delayed-debit card) for the management of claims;
• The information (name and email address) you provide when you register and create an account for the Site or the One Store Community; when you order products on the Site, we also collect and use your invoicing and shipping addresses.
• Your contributions on the One Store Community forums; this information is retained and may be available online for a maximum of ten (10) years, with some contributions of a particular interest exceptionally available for a longer period of time.
• Your email address, when you report a problem with the Site;
• Records of all product orders and/or services that you place through the Site. In accordance with our financial information retention obligations, we keep your ordering information for seven (7) years ;
• Records of all correspondences when you contact us;
• Records of all One Store contests or promotions in which you participate;
• Details of your visits to the Site including, but not limited to, data transmission, location and communication data and the resources you access.

Unless otherwise noted above, we retain your data for a period of five (5) years after their release or last contact with you.

What do we do with the personal data we collect?

We use your personal information to provide you with a better service, especially for the following reasons:

1. To offer the Site’s functionality and complete the transactions performed on the Site;
2. To process and collect payments you make when you purchase products on the Site;
3. For internal record keeping;
4. To improve the Site and our services;
5. To enhance and personalize your experience when you visit the Site;
6. To advertise certain products for which we believe you would be interested in when you visit the Site or other external sites;
7. To communicate with you via email, phone or mail with respect to your orders, purchases or any other transactional matters or with respect to your account (if you have one);
8. To communicate with you regarding any specific requests from you;
9. To perform statistical analyzes;
10. To communicate with you via e-mail, telephone or mail for the purpose of direct marketing, marketing studies, feedback and opportunities about products, services, promotions and events or requests at any time.

Data processing in connection with points 1, 2, 3, 7 and 8 are based on the legal basis necessary for the execution of contracts concluded with you when you purchase products on our Site. Data processing in connection with points 4 and 9 are based on our legitimate interest in providing you with a high quality customer experience and transactional site. Data processing in connection with points 5, 6, and 10 are based on your consent, which you may withdraw at any time by simply notifying our Data Protection Officer.

Who do we share this information with?

Your personal information will be used for the purposes indicated above by the competent service of One Store and by those who assist them in their duties. They will also be made available to our service providers collaborating with us and performing certain services on our behalf, including the provision of computer support, computer maintenance, customer services, hosting services, marketing services and online payment services. These service providers may have access to this information for the purpose of performing their duties. They are not allowed to share or use this information for any other purpose. One Store can also share personal information with other companies within the One Store group, especially for the purposes of good management, intragroup analysis or decision-making.

 may also disclose your personal data:

• In response to a court order, a request for cooperation from a police authority or a government agency, to establish or exercise legal rights, to defend legal claims, or in case of requisition or authorization in accordance with the laws and/or regulations in force;
• If One Store believes that the disclosure is appropriate in the context of an investigation, preventive measures or actions concerning illegal activities, suspicions of fraud or other wrongdoing; to protect and defend the rights, property, safety of One Store, its consumers, its personnel, its suppliers or others, to comply with applicable laws or cooperate with police authorities, to ensure the application of this Convention or other conventions; and
• In the context of a potential or actual sale of One Store or of its activities or assets.

Except as noted above, we will not transfer, disclose, sell, distribute, rent or lease your personal information to third parties without your prior authorization or without a legal or judicial obligation or authorization.